Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Antonio Di Gennaro
I bought a nissan micra one month ago, the car is perfect. Darroch and Keith are been very kindly and professional, they have allowed me check the car to my mechanic letting me the car before buy it. I would recommend the company to anyone is looking a good car and need an excellent customer service.
Joy W
We visited to have an idea of what our car sale would be & we ended up purchasing another car. Darroch was very helpful with the changes required & we were impressed with the car we now have. Definitely would recommend the company for help in exchanging a car for another that they have.
Graham White
My buying experience at Redpath & McLean was very smooth, due mainly to the diplomacy of the personable salesman Keith, who handed me the key to make a leisurely inspection of the vehicle, without disturbance. Keith answered a few questions about the vehicle when I returned to his office

We then discussed the trade-in value of my original vehicle, which was quite acceptable to me. Next stage was to take the vehicle for a test drive by myself so that I was able to concentrate on listening to the vehicle and feeling its handling characteristics again, without the disturbance of conversation. This was a refreshing change from the usual car salesmens approach of insisting that they accompany you on the test run and then interrupting your train of thought

I was (and still am, after 800 miles) delighted with the cars performance and with the deal I was offered/accepted I would have no hesitation in recommending Redpath & McLean to any of my friends and family seeking to buy a vehicle in Edinburgh, based on my experience
Mark
Excellent top rated service from Keith from the first phone call on a Sunday afternoon, went too view car happily gave me keys go test drive come back when am finished , car was immaculate discussed car with Keith happily say I picked my car up on Friday that week , highly recommend too any one Keith top guy very nice person , nothing was rushed , top it off even taxed my car for me , thanking redpath McLean for there service .
Tim
Excellent service. Darroch was incredibly helpful but also left me alone to take my time over my choice. The company got a minor problem sorted out for me in double quick time. 5 stars.
Malcolm Vickers
"Excellent company gave me a better price than main dealerships for VW Golf - simple, no hassle,..."
Reviewed by
Malcolm Vickers

Marek
5 out of 5 stars - Very quick respond, also very helpful and friendly people from this company. Thank you...
Robin Galloway
"Great cars and staff. No problems."
"“ robin galloway
William coull
Very friendly staff and helpful one of the best garages i have ever bought a car from if anything wrong they will fix it no problem can't recommend them to much thanks Keith
Faiz Kayani
A cynic like me tends to take customer reviews of private dealers with a pinch of salt...past experience etc. However, I can confirm the service provided at Redpath & McLean is second to none. Keith allowed me to take the car for a test drive on my own; discussed the prices (the car I wanted to buy and part exchange of mine). Once all agreed, my new car was put through a fresh MOT and valeted.

My new car has developed a small niggle upon further investigation it appears the niggle is common with the car I purchased. This niggle has nothing to do with service offered by Redpath & McLean.

I am looking to upgrade my fathers car later this year; Keith will be the first person I will contact when the time comes. Thoroughly recommend Redpath & McLean to everyone.
Graeme Wardhaugh
I viewed a used car at this garage. I was taken to car, given keys and left alone to look over it in piece. Unique garage experience. Once i looked it over I was allowed to take it on test drive alone. Another welcomed experience. I discussed work that was required on car. Work was undertaken by the mechanics used by the garage to rectify these within reason. Great service all together. Keith is great to deal with and very proud of his and the garage reputation. I had a change of heart and decided not to take this vehicle but would definitely like to buy a vehicle from this dealership. I have never dealt with such a friendly, honest and easy going car establishment. I would recommend if you need a used car you pay these guys a visit. Thanks again Keith. We will keep in touch.
Paul
I recently purchased a Toyota privia from your dealership in Edinburgh and would like to thank your salesperson duncan littlejohn for his excellent service. He arranged the loan for me and filled out all the paperwork I only had to sign. The car was MOTd and valeted and ready to drive away. Overall a pleasant experience. Thank You Paul Berwick upon Tweed
Overall a pleasant experience.
Richard Anderson
Just wanted to say a big thank you for all your help with purchasing my car from you. Indeed I would go as far as to say that I would no hesitation travelling to Edinburgh again from Poole in Dorset for my next new car. I found R&M friendly, easy to do business and eaager to ensure customer satisfaction. Bearing in mind I had no opportunity to view the vehicle before visiting Edinburgh, Iemailed a list of questions to Keith who had my list checked off on his desk (and more) when I arrived! I have no hesitation recommending R&M, and would certainly consider them first when looking for our next vehicle. Thank you from Richard Anderson, Poole, Dorset
Thank you
Graham
The big boys false friendly approach and pushy attitude I decided to buy from the small medium independent dealer, and I wasn't disappointed. I was given the keys to cars and allowed to freely inspect without any of the looming salesman presence you normally get.Colin took the time to explain the cars history and even showed me all the paperwork and service books. I bought the car which was fully valeted and ready for collection on the arranged day. Despite the cars flawless service history after owning the car for just over a month a fault developed and after getting the car checked out it was confirmed that the dual mass flywheel was failing. This was replaced without quible. I was even given a loan car for the 3-days mine was in for repair,which came back cleaned truly pleasurable buying experience and will definitley go back. Regards Graham
Truly pleasurable buying experience.
sylvia
I have now been using my TT Audi Quattro for over a month and thought id drop you a line to say how happy I am with car .The car passed all tests during the the bleak month of march, its been a pleasure to drive. I'll also take this opportunity to thank you personally for the help whilst purchasing the car, it was very helpful. I would have no problem in recommending your excellent service to any of my friends, Many thanks Sylvia Kilpatrick
excellent service
david and sharon
Hi Colin, What a great selection of used cars you have available to view. This was only our second visit to your forecourt and in just over half an hour of being there, we had chosen and decided to buy the car we wanted without even having at that stage test driven it. (which of course we did later). Your support was full on, second to none and totally without pressure. A really enjoyable and pleasing car buying experience, no hassel, nothing was too much trouble for you and together with our part exchange the whole process was made so simple. Shall definitely recommend your Company to our Family and friends when they are next looking to purchase a quality used car. Thank you so much again, we definitely know where to come the next time when we are looking to buy another quality guaranteed used car. Best Regards, David & Sharon Bowerman Berwickshire.
great selection of used cars
helen
Happily recommending you to all my friends and family so thanks again for making it such a pleasant experience. Still trying to figure out what the catch is, Will look to you when im ready for my next Auris. all the Best Helen Brechin